Refund policy

Return & Replacement Policy

At ClosingGiftCo.com, all of our products are made to order and customized specifically for each client. Because of the personalized nature of our items, we do not accept returns on most orders. Please review the policy below carefully before placing your order.

Custom & Personalized Items

All custom, personalized, or engraved items are final sale and non-returnable. This includes, but is not limited to:

  • Items with names, initials, addresses, dates, logos, or custom graphics

  • Closing gifts personalized for clients or properties

  • Promotional items and bulk orders with custom branding

Once production has begun, orders cannot be canceled, modified, or returned.

Proof Approval & Customer Responsibility

When an art proof is provided, it is the customer’s responsibility to review and approve all details, including spelling, punctuation, layout, and design accuracy.

  • We are not responsible for errors that were approved in the final art proof

  • We do not accept returns or replacements for:

    • Misspellings

    • Incorrect dates, names, or addresses

    • Incorrect logos or graphics

    • Any errors resulting from customer-provided information

Approved proofs are considered authorization to proceed with production.

Damaged or Defective Items

We take great care in packaging our products. However, if your item arrives damaged due to shipping, we will gladly replace it.

To qualify for a replacement:

  • You must contact us within 3 business days of delivery

  • Clear photos of the damaged item and packaging are required

  • Damage must be related to shipping, not normal wear or misuse

Once verified, we will remake and ship a replacement at no additional cost.

Non-Returnable Situations

We do not accept returns or replacements for:

  • Buyer’s remorse or ordering the wrong item

  • Minor variations in color, grain, or texture (natural materials vary)

  • Delays caused by shipping carriers once the order has shipped

  • Incorrect personalization provided by the customer

  • Approved artwork errors

Order Issues & Questions

If you believe an error was made on our end, or you have concerns about your order, please contact us immediately. We’re committed to fair resolutions and stand behind the quality of our work.

📧 Email: support@closinggiftco.com 
📍 Business Hours: Monday–Friday, standard business hours

Policy Acceptance

By placing an order with ClosingGiftCo.com, you acknowledge and agree to this Return & Replacement Policy.